| After sale Questions |
| 2009-07-15 08:41:09(has been browse 200 times)
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How To Cancel An Order?
1. - CANCELLATION BEFORE PAYMENT
If you have not paid for your order, there is no need to contact us to cancel it.
We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order.
You are under no obligation to follow through and pay for an order just because you checked out your cart online. If you want to do test orders to save certain invoices for later you are welcome to do this.
If your order is more than 5 days old please note you may not be able to reactivate it by sending payment, because the prices of the items may have changed. You may need to repeat the order with a new cart.
2. - WITHDRAWING AN ORDER AFTER PAYMENT
If you have placed an order and finished the payment but then you want to CANCEL, please contact us as soon as possible.
If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.
If the goods have already been delivered we cannot cancel or change the order.
If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees - please contact us.
If the order is in an early processing stage you may be able to change your mind and cancel the total order, usually within 24 hours after you make a payment, you can ask for a refund.
Instructions For Returning Faulty Goods
Before returning goods, please contact us first to discuss the issues you are having. In over 90% of cases we are able to sort out the problem, without you having to send anything back.
If there are irremediable defects with the goods, you can return them back exchange under our 7 Days Return / 15 Days Exchange warranty.
Please email your order number to us, our Customer Service Department will offer you our return address, also some important instructions.
The returned order number should be displayed on the outside of the box you are returning to littlecoral.
Generally we advise you to return faulty goods by Post Office rather than couriers like DHL, UPS, these couriers are much more expensive than Post Office.
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