| Troubleshooting |
| 2009-07-15 08:41:23(has been browse 218 times)
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I Can't Log In My Account!/I Have Problem In Logging In
Please follow these instructions:
Check your login details. Your login username is your email address used for registration.
Ensure that cookies from www.digimartz.com are accepted in your browser (Internet Explorer or others).
If nothing works please submit a ticket,our customer service will help you solve it out.
TIP: If you're not sure if the problem is with us or you, please test logging in with a different computer to try logging in, or try different browsers.
If you made a mistake when you registered, and you can't access your account. and you've never made any orders... it might be quickest to just use the registration to sign up again for a new account.
If you have forgotten your password, please click the link below to get a new password.
After I Paid For My Order, Why My Order Still Got Cancelled?
Why was my order cancelled?/Why did you refund my payment?
If we returned your money to you and closed your order, it is almost certainly because we were unable to verify your payment. Generally, our customer service staff will contact you by phone or email to discuss with you, but if we can not get in touch with you within 5 days after we receive your payment, we will have to cancel the order and refund for you.
Possible reasons for refunding money are:
- PayPal account name and address does not match your order's shipping address, and there was no response when we contacted you.
- By default, we will ship the item with the paypal registered address.
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